Help Center – INS Batteries – InfraNovaSolution

🛠️ Help Center – INS Batteries

Welcome to the INS Batteries Help Center. We’re here to ensure your experience with our products and services is smooth, transparent, and hassle-free. Below you’ll find answers to common questions and ways to get in touch with our support team.

🔍 Frequently Asked Questions (FAQs)

🔋 What kind of batteries do you offer?

We offer high-quality lithium-ion batteries for electric scooters, e-rickshaws, and other EV applications, ranging from 60V 25Ah to 60V 58Ah, all built with genuine lithium cells and Smart BMS technology.

📦 How long will it take to receive my order?

We usually dispatch orders within 2–5 business days. Delivery time depends on your location and courier partner.

🧾 Where can I track my order?

Once your order is shipped, you’ll receive a tracking ID via SMS or email. You can also log in to your account and check the “My Orders” section.

🧰 What should I do if my battery is not working?

If you experience any issue:

Ensure proper connection and correct charger is used.
Contact our support team with order ID and issue description.
We will guide you through the service or replacement process.

💳 What payment methods do you accept?

We accept UPI, Credit/Debit Cards, Net Banking, and Cash on Delivery (COD) for eligible pin codes.

📄 Warranty & Returns

Warranty: All batteries include 2-Year Manufacturing Warranty and 1-Year Free Service Warranty.
Returns: Eligible for return within 7 days of delivery for defective or wrong products.
👉 Visit our Warranty Policy and Return & Refund Policy for full details.