🔁 Refund & Return Policy
At INS Batteries, customer satisfaction is our priority. We aim to provide high-quality lithium-ion batteries and reliable service. However, if you’re not entirely satisfied with your purchase, please review our refund and return policy below.
🔄 Return Eligibility
You may request a return within 7 days of receiving your order, subject to the following conditions:
✅ Eligible Returns:
- Product received is damaged or defective
- Product is significantly different from the one described/listed
- Wrong item delivered
- Battery not working on first use due to internal fault
❌ Returns Not Accepted:
- Return request made after 7 days of delivery
- Product has been used, installed, or damaged after delivery
- Product has physical damage not caused during delivery
- Custom-built batteries made as per user specification
- Minor performance variations within acceptable limits of lithium cells
📦 Return Process
- Submit Return Request
Email us at support@infranovasolution.com or WhatsApp us within 7 days of receiving the product. - Provide the Following Details:
- Order ID / Invoice copy
- Reason for return
- Photo/video evidence of damage or issue
- Return Pickup
- Our logistics team will arrange pickup (if eligible)
- Or, you may be requested to ship it to our service center with proper packaging
- Inspection & Approval
- Returned product will be inspected by our technical team
- If approved, you will receive replacement or refund as per your request
💰 Refund Policy
If your return is approved, refunds will be processed as follows:
- Refund will be initiated within 7 working days after product inspection
- Refund will be made via the original payment method (bank transfer/UPI/card)
- In case of Cash on Delivery (COD) orders, we’ll request your bank details for NEFT transfer
⚠️ Important Notes:
- Battery must be returned in original condition with all packaging, accessories, labels, and invoice
- We may charge a restocking or reverse logistics fee in some cases, especially for non-defective returns
- INS reserves the right to reject returns that do not meet eligibility conditions
📞 Need Help?
We’re here to help with any return or refund issues.
📧 Email: support@infranovasolution.com
📱 Phone/WhatsApp: +91-7029181970 / 7074979803
🌐 Website: www.infranovasolution.com
